Non-Verbal Communication SKILL... what is it??

Nonverbal communication can be best defined as the procedure of communicating with a person or party without using any form of speech to grab an audience attention or to exploit a message. Non verbal communication is often used to make an expression of a thought or thoughts and make your message more appealing and interesting to whom you are speaking.

G. W. Porter divides non-verbal communication into four broad categories:

Physical. This is the personal type of communication. It includes facial expressions, tone of voice, sense of touch, sense of smell, and body motions.

Aesthetic. This is the type of communication that takes place through creative expressions: playing instrumental music, dancing, painting and sculpturing.

Signs. This is the mechanical type of communication, which includes the use of signal flags, the 21-gun salute, horns, and sirens.

Symbolic. This is the type of communication that makes use of religious, status, or ego-building symbols.

Our concern here will be with what Porter has called the physical method of non-verbal communication.

As an extension to the need to maintain harmonious relations, Malaysians rely on non-verbal communication ( facial expressions, tone of voice, body language). Such a communication style tends to be subtle, indirect end. Malays may hint at a point rather than making a direct statement, since that might cause the other person to lose face. Rather than say "no", they might say, "I will try", or "I’ll see what I can do". This allows the person making the request and the person turning it down to save face and maintain harmony in their relationship.

If i are unsure about the affirmative response that i received, i'll or may want to continue the discussion, re-phrasing the question in several different ways so that i may compare responses. If the response was given because the Malaysian did not know how to respond in the negative without causing offense, this may come out. Alternatively, they may have someone else give me the bad news.

Silence is an important element of Malaysian communication. Pausing before responding to a question indicates that they have given the question appropriate thought and considered their response carefully. Many Malaysians do not understand the Western propensity to respond to a question hastily and can consider such behaviour thoughtless and rude.
Malaysians may laugh at what may appear to outsiders as inappropriate moments. This device is used to conceal uneasiness.
Do not show anger in public as it makes Malaysians uncomfortable and creates a feeling of powerlessness. There is a greater chance of achieving a good outcome id you are calm, whereas little is resolved by shouting.